We provide expertise and solutions to the SME Sector and work closely with leading suppliers to ensure our clients are getting the best possible technology solution for their investment.
- Hardware Solutions including PC, server, printing, networking
- Online-Backup and disaster recovery options
- Security and compliance solutions
- Communication and telecoms systems
- Mobile office and remote access
- Network Support & managed services
- PC Support & Troubleshooting
Our experienced professionals specialize in Network design and implementation, network security and content management, site to site VPN’s, e-mail servers, Back-up Solutions, Disaster Recovery as well as VOIP and Video Conferencing.
Helpdesk Support & Service Contracts
- Dedicated Helpdesk with Professional Experienced Team
- Helpful, Efficient and Approachable Team Members
- Strong Customer Service Focus
- Technical Support/Troubleshooting
- Incident Management
- Guaranteed Response Times
- Set Annual or Monthly Fee so costs can be budgeted for, regardless of number of calls.
In addition to any service calls logged by you, there are also a number of daily tasks that are performed by our engineers as part of our service contracts:
- Backup Monitoring – If back-up fails a call is logged for a member of the Team to work on immediately
- Monitor Anti Virus, Ensure latest Antivirus Definitions are in place
- Monitor Servers to ensure maximum performance
- Ensure Latest Microsoft Packs are applied weekly to both the Servers and PC’s on site through remote access
Phone Support: 090 6480692
Mail Support: helpdesk@rbk.ie
Opening Hours: Monday – Friday, 9.00am to 5.30pm
Request Free Consultation
Discover how RBK Technology can assist you in the Management of your IT Operations.
Call 090 64 80 692 or contact helpdesk@rbk.ie to arrange an onsite consultation.
